MoonCaptcha / Policies
Platform policies
These rules apply to MoonCaptcha accounts, boosters, rewards and withdrawal requests. Review them before buying a booster or requesting payment.
One person, one account
Creating or operating multiple accounts to collect repeated rewards, bonuses or referral benefits is prohibited. We review each case as a whole; no single indication by itself establishes abuse.
Account reviews and restrictions
Our risk system may flag related-account activity. Depending on the evidence and severity, MoonCaptcha may temporarily restrict an account while it is reviewed or permanently block accounts confirmed to be abusive. A user's explanation can be considered, but an unverified statement alone does not override the review findings.
Free-account withdrawals
If a Free account shows indicators of multiple-account abuse, its withdrawals will not be approved while the risk restriction remains. A pending request may be held or declined, regardless of an unsupported explanation from the account holder. Any declined amount remains recorded in the account balance unless a lawful adjustment applies. Contact support to request a review; an appeal does not guarantee approval.
NO REFUNDS
Paid boosters are generally non-refundable once activated. We do not offer discretionary refunds for a change of mind, unused access, inactivity or restrictions resulting from policy violations. This policy does not remove any refund, cancellation or other consumer rights required by applicable law, or prevent us from correcting a verified duplicate or erroneous charge.
Questions or appeals
If you believe a restriction or charge is incorrect, contact support with your MoonCaptcha username and the relevant transaction or withdrawal ID. We review the available records; please do not create another account while a review is pending.